We are hiring!

Fully responsible for our digital marketing activities that include:

• Lead and drive user acquisition via an integrated approach which consists of SEO, Inbound Marketing, Content Marketing, and Direct Marketing. 
• Develop digital content and manage online presence on official websites, social media, SERP, and online vertical media & communities. 
• Monitor the digital sales funnel with analytics tools and derive insights from the data to enhance UI/UX and conversion rate. 
• Closely work with agencies including SEO, creative, advertising, and website design to ensure high-quality deliveries under defined timeline and budget.  
• Collaborate with the Product Marcom to develop marketing copywriting, key visual design, POSM, and online/offline promotional campaigns to build consistent product image across different marketing channels.   
• Optimize and monitor all digital marketing activities. Prepare monthly reports with detailed analytics and actionable recommendations. 
• Brainstorm new and creative growth strategies.
• Other duties assigned by supervisors.

• Bachelor’s degree in marketing or related field. 
• 5+ years in digital marketing with a demonstrated success in leading integrated, multi-channel digital campaigns.  
• Hands-on experience in Google Tag Manager, Google Analytics, Google Search Console, Google AD, Google Optimizer, FB Business Manager, FB Pixel, WordPress, and WordPress SEO plugin; working knowledge of HTML, CSS, and JavaScript will be a big plus.
• Proven ability to develop and optimize SEO keyword strategies copywriting and website’s friendliness to search engine algorithms. 
• Capability to keep up with digital marketing trends, changing MarTech tools and platforms, and to apply in work. 
• Strong analytical skills and data-driven thinking.
• Passionate in startups and innovation.

• Learn fast, build fast, and have what it takes to work in a high speed and demanding startup growth environment
• Spirit of Get-things-done
• Self-Starter, Self-Motivated and Self-Organized
• Strong desire to solve challenging problems
• Be vocal and proactive
• Excellent written and verbal communication skills
• Good command of spoken and written English
• Experience working with remote team is a big plus

If you’d like to revolutionize animal healthcare with us, please send your application letter and resume to ioe.mak@aniware.ltd and annie.su@aniware.ltd.

ANIWARE (www.aniware.ltd)  is looking for a qualified applicant to join our Service and Support Team as Customer Support Officer. The functions of this role are to support company services and to answer client’s enquiries about CardioBird (www.cardiobird.com), a cardiac assessment service platform in veterinarians’ daily practice. In this position, candidate will be trained to perform the following duties:

• Customer support:
  • Answer enquiries from clients (veterinary hospitals, distributors) 
  • Work independently to solve clients issues
  • Demonstrate understanding of the product functions
• Company Service support:
  • Data handling and processing according to service operation protocol
  • Monitor and ensure a timely and complete service for each client
• Technical support
  • Provide online technical training to clients and/or distribution partners
  • Provide onsite technical support to clients and/or distribution partners
  • Testing and Inspection of products
• Other duties assigned by supervisors

• Fluency in spoken and written Chinese and working knowledge of English. Knowledge of Korean and/or Japanese language would be a plus.
• Computer knowledge is a must (Google Workspace, instant messengers) 
• Exposure or experience on veterinary / medical science is a plus
• Interest in learning and trying out new technologies
• Love for pets
• Service hours: morning: 9:00 – 13:00 / afternoon: 13:00 – 17:00 / evening: 17:00 – 21:00
  • Need to work on evening and weekend service hours 
• Less experienced candidates will also be considered. 
• Location: Work from home. Based in Taichung or Kaohsiung preferred.

If you’d like to revolutionize animal healthcare market with us, please send your resume to: alicia.wong@aniware.ltd

• Develop and manage channel sales partners in Asia
  • Understand the channel country landscape
  • Establish business targets and plans with channel partners.
  • Establish and maintain relationships with key personnel in partners.
  • Develop solid relationships with partner sales teams and work with them to achieve sales and growth targets.
  • Train and manage the product and sales knowledge / skills with partner sales teams. Equip partner sales team with sound product knowledge, sales skill, best practice and motivation to achieve preset targets.
• Develop new sales channels and partners
  • Source, qualify, sign and develop new sales channels and partners to expand ANIWARE’s distribution channels
• Develop and maintain community and customer relationship
  • Conduct and support event marketing activities including but not limited to seminars, user clubs as well as education and brand evangelism events. 
  • Support customer development and relationship management
• Other duties assigned by supervisors

• 5+ years of Asia channel sales management experience. An ideal candidate has solid experience managing and working with distributor partners from Taiwan, China, Korea and Japan. Experience in pet related industries is a plus. 
• Entrepreneurial character, capable of developing and executing an effective sales strategy through country channel partners. 
• Resourceful and diligent in establishing new sales channels and partners. Proven capability of partner recruitment and enablement. 
• The perfect candidate is self-motivated and ambitious in achieving goals with strong sense of responsibility, initiative, and commitment
• Business planning and project management skills
• Good English and Chinese communication skills. Knowledge of Korean and/or Japanese language would be a plus. 
• High computer literacy and ability to learn new software. 
• Organized and familiar with documentation software.

If you’d like to revolutionize animal healthcare with us, please send your application letter and resume to joe.mak@aniware.ltd and annie.su@aniware.ltd.

• Manage and Systemize customer service and support process to deliver the best customer experience
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Develop service procedures, policies and standards for customer on-boarding, and customer support
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate internal reports
  • Propose and implement suitable tools to enhance customer service and support
• Operations management for services
  • Manage and systemize service operation process, include but not limited to resources planning, customer status checking and handling, distributor support. 
  • Manage device readiness for customers and distributors 
  • Design and build service operation manual 
• Other duties assigned by supervisors

• 5+ years working experience as a customer service and support manager. An ideal candidate has solid experience managing customer service and support team, serving multi-country customers. 
• Excellent verbal and written communication skills in Chinese and English. Knowledge of Korean and/or Japanese language would be a plus.
• Exposure or experience in veterinary / medical science is a plus
• Ability to think strategically and to lead by example
• Excel in operational efficiency and organisational skills
• Computer literacy in order to type up reports, results and details of customer interaction
• Love for pets

If you’d like to revolutionize animal healthcare market with us, please send your resume to: annie.su@aniware.ltd